About Intellicare

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Intellicare is born to lead, innovate, and trailblaze a holistic approach to healthcare management

 

We are the country’s PREEMINENT HMO, committed to lead, innovate, and trailblaze a holistic approach to healthcare management.

As the HMO of FIRST CHOICE, all our endeavors and aspirations shall constantly adhere to the highest level of ethical and performance standards, guided by our company’s long-standing principles of integrity, fairness, honesty, hard work, and an enduring sense of humanity.

The end in view of this commitment is and shall always be the upholding of the right of each individual to health by making quality healthcare efficient, accessible, affordable, and compassionate.

Our Milestones

 

Intellicare, the country’s preeminent HMO, traces back its roots in November 21, 1995 as Asalus Corporation. Spearheaded by Chairman and President Mario M. Silos, Intellicare started with a manpower of 10. Guided by the company’s principles of integrity, fairness, honesty, hard work, and an enduring sense of humanity, the Intellicare family steadily grew. More institutions from different industries entrusted the health of their employees to Intellicare. Membership increased by an average of 100,000 a year since the year 2000 and hit 90% client retention rate in 2010 until today. As of 2016, Intellicare breached the 1,000,000 membership mark.

In 2003, the brand name of Asalus Corporation’s HMO business was inaugurated as Intellicare. During that time, the company broke into the Top 5 HMOs in terms of Earned Premiums. Intellicare refreshed its brand identity in 2012 with a new company logo with the exclamation play. For its 20th year, the official jingle “The Intellicare Way” was aired on the radio.

 

Clinics

Intellicare opened its very first full service clinic in Solid Mills Building, Makati and established the outpatient clinic chain as Aventus Medical Care in 2003. A year later, Aventus’ second branch was opened in Calamba. Laguna Technopark, Ortigas, and UN Avenue Manila followed suit in 2005 to 2007 respectively. As of 2018, there are nine Aventus clinics including branches in Alabang, Quezon City, Sta. Rosa, and Cebu.

Primary care clinics are also strategically located in major hospitals such as Cardinal Santos Medical Center and St. Luke’s Quezon City and other Intellicare-accredited hospitals nationwide.

 

Products

The Intellicare approach has always been holistic in providing top-quality and highly-personalized services. In the same year when Intellicare was registered as the HMO brand name, Asalus Corporation introduced the Third Party Administration (TPA) business in the market and was named Avega Managed Care Inc. after eight years. By 2013, Intellicare launched a product catering to micro, small, and medium enterprises called Focus Industry Trio (FIT).

 

Operations

Throughout the years, Intellicare has been constantly striving to make processes better, faster, more high-tech and high-touch. To celebrate its first decade, Intellicare changed its health card to magnetic swipe card for members’ easier transaction with accredited medical facilities. Customer service started operating 24/7 and eventually switched to digital telephony system to enhance transmission and handling of voice calls. Offsite call center operations were also established for business continuity.

Further improvements include Intellicare’s customized web portals to clients and the incorporation of the online enrollment feature to these portals for members’ convenience. For its 20th anniversary, Intellicare launched the Android version of the IntelliMap mobile app which locates accredited medical facilities at your fingertips.

 

Partnerships

Partnering with different industry shapers and movers has expanded Intellicare’s horizons and strengthened its position as the country’s preeminent HMO. In 1998, Intellicare was inducted as a member of the Association of Health Maintenance Organizations in the Philippines (AHMOPI) where Mr. Silos has been elected as the organization’s president since 2010. It also became a corporate member of the Philippine Business for Social Progress (PBSP) in 2011 which led to joint implementation of various CSR programs such as the Safe Motherhood Caravan and the Rehabilitation of Barangay Health Centers affected by Typhoon Yolanda.

For advancing healthcare services, Intellicare has tied up with institutions such as Assist America to add emergency assistance worldwide package to plan benefit, Veridata to enhance POS terminal transactions, and Medgate Philippines to offer telemedicine service.

In 2017, Fullerton Health – a long-term and strategic partner in technological and vertical integration, multi-geography operational expertise, and strong client relationships – has announced its entry to the Philippines through Intellicare Group.

 

Awards

Intellicare has been a recipient of various awards, notably as one of 2017’s Top Ten Outstanding Corporate Citizens of Makati based on tax payment records. Recognition for valued partnership, outstanding contribution and services, and prompt payment has been given by renowned hospitals such as Davao Doctors Hospital, St. Luke’s Global City, Manila Medical Center, Cebu Doctors’ University Hospital, and Makati Medical Center from 2013 to 2017.

 

Media

In media, Intellicare was featured in international business magazines The Economist and USA Today with an advertisement and an article in 2011. Oxford Business Group’s economic publication The Report: Philippines 2016 also highlighted Mr. Silos on HMOs bridging health care gaps in the country and crafting programs addressing members’ health concerns.

Mr. Silos was interviewed in Voices of the Philippines in 2012 and shared his views on the present health service situation in the country and his vision through Intellicare.

Intellicare at the Helm

Our Board of Directors and Key Officers

 

The backbone of all our endeavors is a dynamic workforce of almost 2,000 led by an equally dynamic

Board composed of highly-successful businesspersons and medical practitioners.

MARIO M. SILOS – Chairman

JEREMY G. MATTI – President

GERARDO J. JIAO, M.D. – Medical Director

AUDREY MELDY B. GALLARDO – Senior Vice President, Finance and Facilities and Properties Administration

NORMAN P. AMORA – Vice President, Customer Experience Management Team and Regional Operations

ARNALDO D. DANTIS – Vice President, Operations

ROMMEL J. ANCHETA – Vice President, Human Resources Management & Development

GERARDO M. DELA CRUZ – AVP, Marketing and Sales

FORTUNATO R. ROXAS, JR. – AVP, Account Management

JOSEPHINE S. AGREGADO – AVP, Membership Services

PEDRO F. MARCELO – AVP, Internal Audit

RAMON LUISITO D. AGREGADO, M.D. – AVP, Medical Group and Assistant Medical Director

ANDREW JOSE M. YULO – AVP & Head, Facilities & Property Administration and Corporate Social Responsibility

CRISOLO P. NAMOCO – AVP, Cash Management

ORLANDO L. SIGLOS – AVP, Accounting

CHITO M. RECAMADAS – AVP, VisMin Operations

CHILLE G. MABANAG – AVP, Claims

EXELDA L. MILLEVO – AVP, Operations Support & Account Processing

MELANIO FELIX GARCIA – AVP, Information Technology Department

Head Office

fELIZA OFFICE

7th Floor, Feliza Building,
108 V.A. Rufino Street (formerly Herrera Street),
Legaspi Village, Makati City, Philippines 1229

Trunkline:

(02) 789-4000

SKYLAND OFFICE

LG Floor, Skyland Plaza Condominium,
Senator Gil Puyat Avenue corner Tindalo Street,
San Antonio Village,
Makati City, Philippines 1203

Trunkline:

(02) 902-3400

AXA OFFICE

3rd,12th,18th Floors AXA Life Bldg.
1286 Senator Gil Puyat Avenue corner Tindalo Street,
San Antonio Village,
Makati City, Philippines 1203

Trunkline:

(02) 902-3400

Regional Office

BACOLOD (WESTERN VISAYAS)

Door 3-4, R.L. Jocson Bldg.,
BS Aquino Drive, Bacolod City

Trunkline:

(034) 707-2047
(034) 433-1984

Mobile:

(0920) 926-8649 (Smart)

CALAMBA OFFICE

2nd Floor KIM KAT Building, Old National Hi-way.,
Brgy. Parian, Calamba City, Laguna

Trunkline:

(049) 545-5081
(049) 545-5183
(049) 545-7958
(049) 502-2007

Telefax:

(049) 545-4327
(049) 545-6462

Mobile Number:

(0917) 522-3124 (Globe)
(0932) 860-2533 (Sun)
(0917) 529-1079 (Globe)
(049) 502-8063 BDO

CEBU (CENTRAL & EASTERN VISAYAS / NORTHERN MINDANAO)

Room 601 6th Floor Metrobank Plaza Bldg.,
Osmeña Boulevard. Cebu City

Trunkline:

(032) 230-5400
(032) 412-5926

Mobile Number:

(0920) 907-3708 (Smart)

DAVAO (SOUTHERN MINDANAO)

Suite B205-B206,
2nd Floor Plaza de Luisa Building,
Ramon Magsaysay Avenue, Davao City

Trunkline:

(082) 222-3577
(082) 222-3578
(082) 222-3579
(082) 222-3580

 

Mobile Number:

(0922) 889-3203 (Sun)
(0920) 951-9523 (Smart)

Satellite Office

ANGELES CITY

Unit 1-1 Ground Floor Hanniel Square Bldg. MacArthur Highway Corner P. De Guzman St. Brgy. Claro M. Recto Angeles City, Clark, Pampanga

Trunkline:

(045) 626-2070

LEGAzPI CITY

Door #3 G/f Magayon Hotel, Penaranda St., Legazpi City

Trunkline:

(052) 742-6745

NEGROS AND PANAY

SAN CARLOS CITY

Mobile Number:

(0925)500-5605 (Sun)

ROXAS/CAPIZ/KALIBO

Mobile Number:

(0925)500-5605 (Sun)

ILOILO CITY

Ground Floor Viosils Arcade,
M.H. Del Pilar St., Molo, Iloilo City

Trunkline:

(033)509-9440
(033) 508-0014

Mobile Number:

(0920)917-4128 (Smart)

CENTRAL & EASTERN VISAYAS / NORTHERN MINDANAO

CAGAYAN DE ORO CITY

Rooftop, CFI Community Cooperative Bldg.
Tiano-Mabini St.
Cagayan de Oro City

Trunkline:

(088) 856-7107

Telefax:

(088) 850-6651

Mobile Number:

(0920) 951-9526 (Smart)
(0917) 592-8346 (Globe)

ORMOC CITY

Mobile Number:

(0936)415-0383 (Globe)

DUMAGUETE CITY

3F Portal West Bldg. Siliman corner
Hibbard Ave., Dumaguete City

Trunkline:

(035)422-7842

TAGBILARAN CITY

C/O Cebu Regional Office

SOUTHERN MINDANAO

KIDAPAWAN CITY

2nd Floor, KHAS Realty Building, Quezon Blvd.
cor. Datu Ingkal Streets, Kidapawan City

Trunkline:

(064) 577-1715

Mobile Number:

0920) 945-6734 (Smart)
(0922) 889-3204 (Sun)

DAVAO DEL NORTE

Mobile Number:

(0917) 536-5807 (Smart)
(0922) 889-3212 (Sun)

GENERAL SANTOS CITY

Room 303, GSDH Medical Suites
General Santos Doctors Hospital
National Highway, General Santos City

Contact Person/PRO:

Ms. Ruth Daryl I. Feril – PRO
Ms. Junalyn Grace L. Cadivida – CSS

Trunkline and Telefax:

(083) 552-2351 Fax (PLDT landline)
(083) 305-0215 (Globe landline)

Mobile Number:

(0920) 951-9524 (Smart)
(0922) 889-3211 (Sun)

Industry Shapers and Movers